Loadout is run by Enterprise Automation Services Ltd. You can delete your account and the data in it at any time, from the app, or by email.
How to delete your account
In the app. Open Settings and choose Delete account at the bottom. You confirm by signing in again.
Coaches. Email us from the address you sign in with (below). We confirm by reply before deleting, and your athletes keep their own accounts and history.
By email. Write to privacy@loadoutsolo.com from the email address on the account and ask for it to be deleted. We act on it within one month and usually within a few days.
What happens next
You are signed out on every device straight away. Seven days later the account and everything in it is deleted: profile, goals and questionnaire, programmes and logged training, health and readiness data, body measurements and photos, meals, messages you sent, uploaded videos and files, and connected services. Signing back in during those seven days cancels the deletion.
What we keep
- Messages, comments and programmes you wrote for someone else stay with them, with your name removed.
- Subscription and payment records are kept for 6 years after the end of the tax year, as HMRC requires.
- Security audit records, product events and AI usage records are kept with your identity removed, so they no longer link to you.
- Database backups roll off within 7 days.
The full detail is in the privacy notice, section 9.